Clear steps. A better overview. A conversation that continues.
Open a clear reporting channel
Set up a portal with its own web address. Explain who receives reports, how they are handled and what happens after submission.
Employees know where to turn. Case managers have a shared place to receive reports and follow up.
Different reporting needs. A tailored process for each.
Reports concerning EKKO-related matters and whistleblowing, as well as reports submitted by contractors, do not always require the same questions or case managers. Create separate reporting portals and tailor each one to the relevant audience and procedures.
Each reporting portal can display its own procedures, include customised questions and specify whether reporters are asked to provide their name. The number of reporting portals and access to customised questions depend on the selected subscription plan.
Manage the case, not the email thread
Select a case manager, categorise the report and request further information. All communications, notes and information about the case status are kept in one place.
The audit log provides a record of all actions taken. Once a case has been closed, personal data can be removed in accordance with the workplace’s procedures.
When anonymous reporting is enabled, the reporter can return, read replies and add information. Case managers can ask follow-up questions in the same portal.
The reporter can receive an email notification when a case manager sends a message requesting additional information.
Authentication, case access and activity logs support the handling of sensitive information. Explore the controls and what to consider before implementation.
Two-factor authentication
Two-factor authentication is always used. Electronic ID is also available.
Controlled access
Choose who has access to each case.
Activity log
Recorded actions in the system provide an overview of how the case has been handled.