Features
Tilkynna is a secure reporting system for whistleblowing, workplace harassment and other sensitive concerns. It brings reporting, secure communication and case management together in one place
Account creation
A representative of the company or organisation creates an account in Tilkynna, which generates a dedicated reporting portal. Employees and other reporters can use it to report misconduct and continue communicating through a secure communication portal.
Security and confidentiality are central to handling these reports. All data is managed in accordance with GDPR and applicable data protection regulations.
Multiple reporting portals
Tilkynna allows the creation of multiple reporting portals, ideal for larger companies or institutions needing to differentiate between departments or contractors. Each portal is assigned its own subdomain, such as contractors-company.tilkynna.is and employees-company.tilkynna.is.
You can customise questions, add information pages like guidelines and procedures, and set specific rules for each portal, such as passwords, personal data handling, or electronic identification.
Case management
With the case management system, you can modify case titles, set case statuses, assign case managers and add labels to categorise reports and simplify searches. You can also add comments and communicate with the reporter to gather additional information.
Once a case has been closed, personal information can be removed in accordance with your workplace’s procedures and applicable data protection requirements.
Secure communication portal
A secure communication portal is created for every report and protected by a reference number and password. When a report is submitted anonymously, the reporter can continue the conversation without disclosing their name.
Within the portal, case managers and the reporter can communicate and share files. The reporter can also see whether the case is in progress or closed.
Communication
Invite system
Tilkynna offers a secure invite system for handling reports, ensuring that all data and interactions remain within the platform. This allows you to request feedback from external parties without sending sensitive information through insecure channels, ensuring both security and transparency.
The system also allows for the creation of links with adjustable permissions, which can be shared via email. These links can be deactivated after use and can include messages that appear upon opening.
Electronic ID authentication
The organisation can configure the system so that reporters are required to authenticate themselves using electronic IDs, enhancing the security and quality of reports while reducing the risk of spam.
Users of the system within the organisation can also choose to log in using electronic IDs or through traditional login methods with email, password and two-factor authentication.
Confidentiality
Tilkynna helps workplaces protect the confidentiality of a reporter’s personal information. If a case manager requests access to identity information, they must provide a reason, and the action is recorded in an immutable activity log.
Confidentiality and anonymous reporting are not the same. A workplace can also choose to allow reports without requiring the reporter to provide their name.
Dashboard
The dashboard page provides the organisation with a comprehensive view of the current status and annual statistics, including charts that display the number of received and closed reports, the use of tags, case manager sign-ins, and the processing of reports.
The organisation can also view the number of new, open, and pending reports, as well as any unread messages and comments. The key statistics for the year include the total number of reports, closed reports, and the average processing time in business days.
Activity log
Tilkynna records all actions in an immutable activity log, allowing the organisation to review activity within the system.
The activity log shows who performed each action, when it was performed and, where applicable, the reason for it, such as when a case manager accesses a reporter’s identity information. Recorded actions cannot be altered or deleted.
How could Tilkynna fit your workplace?
Let’s discuss reporting channels, access and implementation for your workplace.
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